WE HAVE
YOUR BACK

WE’RE ALL IN THIS TOGETHER

Cadillac is here to help.
Cadillac is here to help.

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®†, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at 1-888-446-2000.

HELPFUL RESOURCES

Cadillac Live shown on a tablet.

SHOP CADILLAC FROM YOUR HOME

Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live agent who can answer questions.
TOUR CADILLAC LIVE
Cadillac Clean

CADILLAC CLEAN

Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with Health Canada-approved cleansers.

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to use Canadian government guidelines, and Health Canada approved cleansers in their facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and government guidelines. Cleaning methods may vary.
LOCATE A PARTICIPATING DEALER
GM CANADA TO PROVIDE 10 MILLION FACE MASKS

WE’RE JOINING THE FIGHT TO HELP SAVE LIVES

To assist in combating COVID-19, General Motors of Canada is working with the Government of Canada to provide 10 million face masks over the next year with production to begin immediately. GM Canada will manufacture the face masks at cost at its Oshawa Operations for the Public Health Agency of Canada. GM Canada received its Medical Device Establishment Licence on April 22 and the company built and installed the mask making machinery, sourced materials and trained its workers in approximately one month. GM Canada has implemented a series of safety measures to protect team members through pre-entry health screening, physical distancing and enhanced on-site cleaning. For more information on GM Canada’s efforts to combat the COVID-19 outbreak, please visit gm.ca.
LEARN MORE
OnStar Crisis Assist services.

HELP FROM ONSTAR®

We are making OnStar† Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
VISIT ONSTAR
Cadillac Premium Care Maintenance

4 YEARS/80,000KM MAINTENANCE INCLUDED

Have one less thing to worry about. All new Cadillac vehicles come with four years / 80,000KM of Cadillac Premium Care Maintenance†. Services include multi-point vehicle inspection, oil change, tire rotation, and air filter replacement.
LEARN MORE
GM Financial is ready to help.

GM FINANCIAL IS READY TO HELP.

If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591
VISIT GM FINANCIAL
Vehicle at Certified Service.

WE’RE STILL AT YOUR SERVICE

When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.
LEARN MORE
Customer Care Specialist.

HAVE QUESTIONS? CONTACT US.

We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.
CONTACT US
Cadillac dealers are open for sales and service.

CAN I STILL GO TO MY CADILLAC DEALER?

Our dealers are ready to help where possible. Should you require repairs or routine maintenance, know that the Cadillac Certified Service experts are available to handle your vehicle service needs. Given the evolving nature of the COVID-19 situation, please contact your dealer for details, as they will be adhering to all Federal, Provincial and Municipal guidelines and directives.
LOCATE A DEALER
YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

As a thank you for being on the front line of this crisis, we’re now including Professional Healthcare Workers in the General Motors Heroes Discount Program†. It’s a small way for us to give back to those who are giving so much.

GET STARTED

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