CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

What is Cadillac Live?

Cadillac Live is a digital showroom that allows you to connect with a Cadillac Live agent in real-time and experience an intimate first-person view of our newest vehicles, ask questions, then book an appointment with a dealer, if you wish. All from the comfort of your home or office.

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar service plan, you can simply press your blue OnStar button to request roadside assistance.

VIA PHONE

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Mon-Fri: 8am-9pm EST
Sat: 9am-5pm EST
Sun: Closed 

Phone number:

Inside Canada: 1-888-446-2000

Inside the U.S.: 1-800-333-4223

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

FOR OWNER CENTRE ONLINE ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-877-558-8352

GM Card:

GM Financial:

MAIL

FOR GENERAL QUESTIONS AND COMMENTS 

IN CANADA

Customer Care Centre CA1-163-005

General Motors of Canada

500 Wentworth Street W

Oshawa, ON  L1J 0C5

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169


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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

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