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Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

EMAIL

Service Hours:

Mon-Fri: 8am-9pm EST

Sat: 9am-5pm EST

Sun: Closed

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar service plan, you can simply press your blue OnStar button to request roadside assistance.

VIA PHONE

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Mon-Fri: 8am-9pm EST
Sat: 9am-5pm EST
Sun: Closed 

Phone number:

Inside Canada: 1-888-446-2000

Inside the U.S.: 1-800-333-4223

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

FOR OWNER CENTRE ONLINE ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-877-558-8352

GM Card:

GM Financial:

MAIL

FOR GENERAL QUESTIONS AND COMMENTS 

IN CANADA

General Motors of Canada Company

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169


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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • Manufacturer's Suggested Retail Price does not include freight, air conditioning charge or tire fee (if applicable). License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. U.S. model shown. Dealers are free to set individual prices. See dealer for details.

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 6.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Automatic Emergency Braking, Forward Collision Alert, Front Pedestrian Braking, Safety Alert Seat, HD Rear Vision Camera, Vehicle Diagnostics, Teen Driver, and Rear Seat Reminder (Does not detect people or items. Always check rear seat before exiting.) and Rear Park Assist (Rear Park Assist will not function on certain models without dealer retrofit, expected Q4, 2022, see dealer for details).  Read the vehicle Owner’s Manual for important feature limitations and information.

  • Functionality is subject to limitations and varies by vehicle, infotainment system and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related marks are trademarks of Amazon.com, Inc., or its affiliates. See onstar.ca for additional details.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • AKG is a registered trademark of HARMAN International Industries INC. All rights reserved.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings, and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Does not detect people or items. Always check the rear seat before exiting the vehicle.

  • On-Demand Diagnostics requires paid plan. Diagnostic capabilities vary by model and/or vehicle configuration and plan.

  • Late Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. See cadillacsupercruise.ca for divided and compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception and GPS signal.

  • Requires Performance Package.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://my.gm.ca/cadillac/ or see your dealer.

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. Image may not show the configurable options selected or available on the vehicle U.S. model shown. See dealer for details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see cadillactotalconnect.ca or consult your carrier.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. See cadillacsupercruise.ca for divided and compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception and GPS signal.

  • Blue calipers not available with Evergreen Metallic exterior colour.

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