CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

What is Cadillac Live?

Cadillac Live is a digital showroom that allows you to connect with a Cadillac Live agent in real-time and experience an intimate first-person view of our newest vehicles, ask questions, then book an appointment with a dealer, if you wish. All from the comfort of your home or office.

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar service plan, you can simply press your blue OnStar button to request roadside assistance.

VIA PHONE

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Mon-Fri: 8am-9pm EST
Sat: 9am-5pm EST
Sun: Closed 

Phone number:

Inside Canada: 1-888-446-2000

Inside the U.S.: 1-800-333-4223

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

FOR OWNER CENTRE ONLINE ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-877-558-8352

GM Card:

GM Financial:

MAIL

FOR GENERAL QUESTIONS AND COMMENTS 

IN CANADA

Customer Care Centre CA1-163-005

General Motors of Canada

500 Wentworth Street W

Oshawa, ON  L1J 0C5

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169


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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • Manufacturer's Suggested Retail Price does not include freight, air conditioning charge or tire fee (if applicable). License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. U.S. model shown. Dealers are free to set individual prices. See dealer for details.

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details.

  • Automatic Emergency Braking, Forward Collision Alert, Front Pedestrian Braking, Safety Alert Seat, HD Rear Vision Camera, Vehicle Diagnostics, Teen Driver, Rear Seat Reminder (does not detect people or items; always check rear seat before exiting) and Rear Park Assist (Rear Park Assist may have limited, late or no availability; see dealer for details). Read the vehicle Owner’s Manual for important feature limitations and information.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 6.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Feature may have limited, late or no availability, see dealer for details.

  • Functionality is subject to limitations and varies by vehicle, infotainment system and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related marks are trademarks of Amazon.com, Inc., or its affiliates. See onstar.ca for additional details.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • AKG is a registered trademark of HARMAN International Industries INC. All rights reserved.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings, and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Does not detect people or items. Always check the rear seat before exiting the vehicle.

  • On-Demand Diagnostics requires paid plan. Diagnostic capabilities vary by model and/or vehicle configuration and plan.

  • Late Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. See cadillacsupercruise.ca for divided and compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception and GPS signal.

  • Requires Performance Package.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. See cadillacsupercruise.ca for divided and compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception and GPS signal.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Shown with available dealer-installed accessories. Use only GM-approved tire and wheel combinations. See https://www.cadillaccanada.ca/en/accessories for important wheel and tire information, or see your dealer.

  • Premium unleaded gasoline with a posted octane rating of 91 or greater is recommended.

  • Feature may have limited, late or no availability, see dealer for details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://my.gm.ca/cadillac/ or see your dealer.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.ca or consult your carrier.

  • Feature may have limited, late or no availability, see dealer for details.

  • Requires Super Cruise 2 Package.

  • Feature may have limited, late or no availability, see dealer for details.

  • Includes choice of Blue calipers or Red calipers (all 4 calipers). Front calipers include V-Series logo.

  • Requires Brembo V Performance front brakes. Not available with all-wheel drive.

  • Tested with Premium unleaded gasoline with a posted octane rating of 91.

  • Bose is a registered trademark of Bose Corporation.

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