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CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

EMAIL

Service Hours:

Mon-Fri: 8am-9pm EST

Sat: 9am-9pm EST

Sun: Closed

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar service plan, you can simply press your blue OnStar button to request roadside assistance.

VIA PHONE

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone number:

Inside Canada: 1-888-446-2000

Inside the U.S.: 1-800-333-4223

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

FOR OWNER CENTRE ONLINE ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-877-558-8352

GM Card:

GM Financial:

MAIL

FOR GENERAL QUESTIONS AND COMMENTS 

IN CANADA

General Motors of Canada Company

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169


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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple, and its terms and privacy statements apply. Requires compatible iPhone, and data plan rates apply. Apple and Apple CarPlay are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires compatible smartphone, and data plan rates apply. Android and Android Auto are trademarks of Google LLC.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. To check for phone or device compatibility, see gmtotalconnect.ca.

  • Le prix de détail conseillé par le fabricant ne comprend pas les frais de transport ou la taxe sur le climatiseur de 100 $ le cas échéant. Les frais d'immatriculation, d'assurance et d'enregistrement ainsi que les frais associés aux frais de publication des sûretés mobilières, les frais d'administration, les droits et les taxes sont en sus. Les concessionnaires peuvent fixer leurs propres prix. Tous les détails chez votre concessionnaire. Modèle américain montré. Il se peut que l'image ne présente pas les options configurables choisies ou disponibles sur le véhicule. Certains choix de couleur sont disponibles moyennant un coût additionnel et peuvent être disponibles sur les versions sélectionnées seulement.

  • Available in 10 Canadian provinces, 3 territories and the 48 contiguous United States. Subscription sold separately after trial period. If you decide to continue your service at the end of your trial subscription, the plan you choose will automatically renew and bill at then-current rates until you call 1-888-539-7474 to cancel. Other fees and taxes will apply. All fees and programming subject to change. See the Customer Agreement for complete terms at siriusxm.ca/terms. ©2018 Sirius XM Canada Inc. “SiriusXM,” the SiriusXM logo, channel names and logos are trademarks of Sirius XM Radio Inc. and are used under license. SiriusXM Canada products, programming, services are subject to change.

  • Visit gmtotalconnect.ca to find out which phones are compatible with the vehicle. Bluetooth is a registered trademark of Bluetooth SIG, Inc.

  • Not compatible with all devices.

  • Bose is a registered trademark of Bose Corporation.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.ca and/or the vehicle Owner’s Manual for more information. The <2018 Cadillac CT6> Super Cruise Package includes 3 years of OnStar Safety & Security Plan to support functionality, after which this OnStar plan must be purchased. OnStar Safety & Security Plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

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