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CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

EMAIL

Service Hours:

Mon-Fri: 8am-9pm EST

Sat: 9am-9pm EST

Sun: Closed

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar service plan, you can simply press your blue OnStar button to request roadside assistance.

VIA PHONE

1-888-466-7827

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone number:

Inside Canada: 1-888-446-2000

Inside the U.S.: 1-800-333-4223

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

 1-888-446-2000

FOR OWNER CENTRE ONLINE ASSISTANCE

Service Hours:

Mon-Sat: 8am – 9pm EST (CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-877-558-8352

GM Card:

1-888-446-6232

GM Financial:

1-800-465-4591

MAIL

FOR GENERAL QUESTIONS AND COMMENTS 

IN CANADA

General Motors of Canada Company

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169


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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Cargo and load capacity limited by weight and distribution.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Bose is a registered trademark of Bose Corporation.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. At time of posting, detailed map coverage is available for most major urban areas of the United States and for certain metropolitan areas of Canada (Vancouver, Calgary, Edmonton, Winnipeg, Windsor, London, Toronto, Ottawa, Montreal, Quebec City and Halifax). Coverage is significantly limited outside these areas.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, see your dealer for details.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.ca and/or the vehicle Owner’s Manual for more information. The <2018 Cadillac CT6> Super Cruise Package includes 3 years of OnStar Safety & Security Plan to support functionality, after which this OnStar plan must be purchased. OnStar Safety & Security Plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

  • Based on initial vehicle movement.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. To check for phone or device compatibility, see gmtotalconnect.ca.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple, and its terms and privacy statements apply. Requires compatible iPhone, and data plan rates apply. Apple and Apple CarPlay are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires compatible smartphone, and data plan rates apply. Android and Android Auto are trademarks of Google LLC.

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