we have your back

WE HAVE
YOUR BACK

WE’RE ALL IN THIS TOGETHER

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at 1-888-446-2000.

HELPFUL RESOURCES

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

GM FINANCIAL IS READY TO HELP.


If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591

WE’RE STILL AT YOUR SERVICE


When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

CAN I STILL GO TO MY CADILLAC DEALER?


Our dealers are ready to help where possible. Should you require repairs or routine maintenance, know that the Cadillac Certified Service experts are available to handle your vehicle service needs. Given the evolving nature of the COVID-19 situation, please contact your dealer for details, as they will be adhering to all Federal, Provincial and Municipal guidelines and directives.

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live agent who can answer questions.

TOUR CADILLAC LIVE

HELP FROM ONSTAR®


We are making OnStar Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

COMPLIMENTARY DATA FOR CADILLAC OWNERS.


To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we’re offering 3GB/3 months (whichever comes first) of in-vehicle data  to our customers. This means you can use your vehicle’s available 4G LTE Wi-Fi® hotspot for times when you have to be in your vehicle, or from up to 15 metres away

  • OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Roadside service provided by Allstate Roadside Services, and limitations and restrictions apply. Stolen Vehicle Assistance requires armed factory installed theft-deterrent system and selection of notification communication preference(s). These services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Additional messaging and data rates may apply. Services are subject to user terms and limitations, and vary by vehicle model. Visit onstar.ca for more details.

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Offer ends April 30, 2020. Services provided by OnStar in its sole discretion.

  • Data plans provided by AT&T or its local service provider. Services are subject to Terms and limitations, and capabilities vary by vehicle model and/or configuration. Service varies with conditions and location.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Bose is a registered trademark of Bose Corporation.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. At time of posting, detailed map coverage is available for most major urban areas of the United States and for certain metropolitan areas of Canada (Vancouver, Calgary, Edmonton, Winnipeg, Windsor, London, Toronto, Ottawa, Montreal, Quebec City and Halifax). Coverage is significantly limited outside these areas.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, see your dealer for details.

  • Le prix de détail conseillé par le fabricant ne comprend pas les frais de transport ou la taxe sur le climatiseur de 100 $ le cas échéant. Les frais d'immatriculation, d'assurance et d'enregistrement ainsi que les frais associés aux frais de publication des sûretés mobilières, les frais d'administration, les droits et les taxes sont en sus. Les concessionnaires peuvent fixer leurs propres prix. Tous les détails chez votre concessionnaire. Modèle américain montré. Il se peut que l'image ne présente pas les options configurables choisies ou disponibles sur le véhicule. Certains choix de couleur sont disponibles moyennant un coût additionnel et peuvent être disponibles sur les versions sélectionnées seulement.

  • Available in 10 Canadian provinces, 3 territories and the 48 contiguous United States. Subscription sold separately after trial period. If you decide to continue your service at the end of your trial subscription, the plan you choose will automatically renew and bill at then-current rates until you call 1-888-539-7474 to cancel. Other fees and taxes will apply. All fees and programming subject to change. See the Customer Agreement for complete terms at siriusxm.ca/terms. ©2018 Sirius XM Canada Inc. “SiriusXM,” the SiriusXM logo, channel names and logos are trademarks of Sirius XM Radio Inc. and are used under license. SiriusXM Canada products, programming, services are subject to change.

  • Visit gmtotalconnect.ca to find out which phones are compatible with the vehicle. Bluetooth is a registered trademark of Bluetooth SIG, Inc.

  • Not compatible with all devices.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.ca and/or the vehicle Owner’s Manual for more information. The <2018 Cadillac CT6> Super Cruise Package includes 3 years of OnStar Safety & Security Plan to support functionality, after which this OnStar plan must be purchased. OnStar Safety & Security Plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. To check for phone or device compatibility, see gmtotalconnect.ca.

  • Vehicle user interface is a product of Apple, and its terms and privacy statements apply. Requires compatible iPhone, and data plan rates apply. Apple and Apple CarPlay are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires compatible smartphone, and data plan rates apply. Android and Android Auto are trademarks of Google LLC.

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