we have your back

WE HAVE
YOUR BACK

WE’RE ALL IN THIS TOGETHER

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at 1-888-446-2000.

HELPFUL RESOURCES

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live agent who can answer questions.

CADILLAC CLEAN


Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with Health Canada-approved cleansers.

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to use Canadian government guidelines, and Health Canada approved cleansers in their facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and government guidelines. Cleaning methods may vary.

WE’RE JOINING THE FIGHT TO HELP SAVE LIVES


To assist in combating COVID-19, General Motors of Canada is working with the Government of Canada to provide 10 million face masks over the next year with production to begin immediately. GM Canada will manufacture the face masks at cost at its Oshawa Operations for the Public Health Agency of Canada. GM Canada received its Medical Device Establishment Licence on April 22 and the company built and installed the mask making machinery, sourced materials and trained its workers in approximately one month. GM Canada has implemented a series of safety measures to protect team members through pre-entry health screening, physical distancing and enhanced on-site cleaning. For more information on GM Canada’s efforts to combat the COVID-19 outbreak, please visit gm.ca.

HELP FROM ONSTAR®


We are making OnStar Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

4 YEARS/80,000KM MAINTENANCE INCLUDED


Have one less thing to worry about. All new Cadillac vehicles come with four years / 80,000KM of Cadillac Premium Care Maintenance. Services include multi-point vehicle inspection, oil change, tire rotation, and air filter replacement.

GM FINANCIAL IS READY TO HELP.


If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591

WE’RE STILL AT YOUR SERVICE


When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

CAN I STILL GO TO MY CADILLAC DEALER?


Our dealers are ready to help where possible. Should you require repairs or routine maintenance, know that the Cadillac Certified Service experts are available to handle your vehicle service needs. Given the evolving nature of the COVID-19 situation, please contact your dealer for details, as they will be adhering to all Federal, Provincial and Municipal guidelines and directives.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.



As a thank you for being on the front line of this crisis, we’re now including Professional Healthcare Workers in the General Motors Heroes Discount Program. It’s a small way for us to give back to those who are giving so much.

GET STARTED
  • OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Roadside service provided by Allstate Roadside Services, and limitations and restrictions apply. Stolen Vehicle Assistance requires armed factory installed theft-deterrent system and selection of notification communication preference(s). These services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Additional messaging and data rates may apply. Services are subject to user terms and limitations, and vary by vehicle model. Visit onstar.ca for more details.

  • Cadillac Premium Care Maintenance Program provides eligible customers who have purchased, leased or financed in Canada a new eligible Cadillac with a GM dexos1 oil and oil filter change, and tire rotations (limit of up to eight (8) in total) in accordance with the oil life monitoring system and your vehicle’s Owner’s Manual, along with limited inspections and other select services, for 4 years from your vehicle’s delivery date or 80,000 km, whichever occurs first, performed at participating authorized Cadillac dealers. CTS-V may be eligible for additional services. Fluid top offs, brakes, wheel alignments etc. and dealer recommended maintenance are not covered. May not be redeemed for cash or combined with certain other consumer incentives. General Motors of Canada Company reserves the right to amend or terminate this offer, in whole or in part, at any time without prior notice. Additional conditions and limitations apply. See dealer for details.

     

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Eligible Canadian Forces and First responder personnel and Professional Healthcare Workers will receive a $1,000 bonus (tax inclusive) which will be deducted from the negotiated price of the purchase, lease or finance of eligible new 2020 or 2021 Chevrolet, Buick, GMC and Cadillac vehicles delivered between January 3rd, 2020 to January 4th, 2021. Excludes Chevrolet Bolt EV. Incentive offer takes place at the time of delivery. Eligible individuals include: Active, reserve and veteran military personnel plus their spouses and surviving spouses; firefighters, police, EMT/paramedics, 911 dispatchers plus their spouses; and nurses, doctors and professional healthcare workers practicing at a Canadian hospital, clinic or nursing/retirement home. Must present proof of present or former membership in the Canadian Forces, valid proof of Canadian First Responder employment / government issued ID, or valid proof of current practice at a Canadian hospital, clinic or retirement / nursing home to be eligible, as applicable. Cannot be combined with certain other advertised lease and finance rates. Dealer may sell for less and order/trade may be necessary. GM Canada may modify, extend or terminate offers in whole or in part at any time without notice. Conditions and limitations apply. See dealer or programs.gm.ca for more details.

  • Manufacturer's Suggested Retail Price does not include freight, air conditioning charge or tire fee (if applicable). License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Dealers are free to set individual prices. See dealer for details.

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. Image may not show the configurable options selected or available on the vehicle U.S. model shown. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • 1. Diagnostic capabilities vary by model and/or vehicle configuration and do not cover all vehicle conditions; requires email address on file and enrollment in Vehicle Diagnostics to receive alerts; additional message and data rates may apply. Tire Pressure Monitoring System required (excludes spare). Does not include emergency or security services. Vehicle Locate is designed to locate compatible connected vehicles and capabilities vary by model and/or vehicle configuration and mobile device; available in U.S., Canada and Mexico only. Remote Key Fob enables services such as remote start (requires GM factory-installed and enabled remote start system), door lock/unlock (requires automatic locks) as well as lights and horn activation. Send-to-Vehicle Navigation requires a GM factory-installed navigation system to send directions to the vehicle. Alexa and Google Assistant are only available in the U.S. and Canada in U.S. English on properly equipped vehicles; some commands are not supported on some vehicles. Services are subject to user terms and limitations. Check here for more details.

    2. Service availability, features and functionality are subject to limitations and vary by vehicle, device, location and active service plan. Device data connection is required. Skill requires account linking to use. Lock/Unlock feature requires automatic locks. Remote start/stop requires GM factory-installed and enabled remote start system. Check here for details and limitations.

    3. Amazon Alexa is an available feature. Requires select service plan, Amazon account, compatible device and data connection. See onstar.ca for details

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see cadillactotalconnect.ca or consult your carrier.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. To check for phone or device compatibility, see gmtotalconnect.ca.

  • Even while using the Super Cruise Driver Assistance Feature, always pay attention while driving and do not use a hand-held device.  Visit cadillacsupercruise.ca and/or refer to the vehicle Owner’s Manual for more information. To support functionality, the Cadillac Super Cruise Package includes 3 years of select OnStar services, after which time a Super Cruise eligible OnStar plan must be purchased. An eligible OnStar plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • © 2020 Sirius XM Canada Inc. "SiriusXM", the SiriusXM logo, channel names and logos are trademarks of Sirius XM Radio Inc. and are used under license. SiriusXM Canada services are subject to our Customer Agreement available at siriusxm.ca/terms. Use of SiriusXM Canada services constitutes acceptance of our Customer Agreement and Privacy Policy available at siriusxm.ca/privacy. Taxes and additional fees apply to SiriusXM Canada subscriptions. SiriusXM Canada services are only available in Canada. Your service will automatically stop at the end of your trial subscription. If you decide to continue service after your trial, the subscription plan you choose will automatically continue and you will be charged according to your chosen payment plan and method at then-current regular prices as long as you choose to remain a subscriber. Fees and taxes apply. To cancel, call us at 1-888-539-7474. All fees and programming are subject to change. Satellite and streaming lineups vary slightly.

  • Visit gmtotalconnect.ca to find out which phones are compatible with the vehicle. Bluetooth is a registered trademark of Bluetooth SIG, Inc.

  • Not compatible with all devices.

  • Bose is a registered trademark of Bose Corporation.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.ca and/or the vehicle Owner’s Manual for more information. The <2018 Cadillac CT6> Super Cruise Package includes 3 years of OnStar Safety & Security Plan to support functionality, after which this OnStar plan must be purchased. OnStar Safety & Security Plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

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