WE HAVE
YOUR BACK

WE’RE ALL IN THIS TOGETHER

Cadillac is here to help.
Cadillac is here to help.

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®†, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at 1-888-446-2000.

HELPFUL RESOURCES

Cadillac Live shown on a tablet.

SHOP CADILLAC FROM YOUR HOME

Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live agent who can answer questions.
TOUR CADILLAC LIVE
Cadillac Clean

CADILLAC CLEAN

Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with Health Canada-approved cleansers.

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to use Canadian government guidelines, and Health Canada approved cleansers in their facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and government guidelines. Cleaning methods may vary.
LOCATE A PARTICIPATING DEALER
GM CANADA TO PROVIDE 10 MILLION FACE MASKS

WE’RE JOINING THE FIGHT TO HELP SAVE LIVES

To assist in combating COVID-19, General Motors of Canada is working with the Government of Canada to provide 10 million face masks over the next year with production to begin immediately. GM Canada will manufacture the face masks at cost at its Oshawa Operations for the Public Health Agency of Canada. GM Canada received its Medical Device Establishment Licence on April 22 and the company built and installed the mask making machinery, sourced materials and trained its workers in approximately one month. GM Canada has implemented a series of safety measures to protect team members through pre-entry health screening, physical distancing and enhanced on-site cleaning. For more information on GM Canada’s efforts to combat the COVID-19 outbreak, please visit gm.ca.
LEARN MORE
OnStar Crisis Assist services.

HELP FROM ONSTAR®

We are making OnStar† Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
VISIT ONSTAR
Cadillac Premium Care Maintenance

4 YEARS/80,000KM MAINTENANCE INCLUDED

Have one less thing to worry about. All new Cadillac vehicles come with four years / 80,000KM of Cadillac Premium Care Maintenance†. Services include multi-point vehicle inspection, oil change, tire rotation, and air filter replacement.
LEARN MORE
GM Financial is ready to help.

GM FINANCIAL IS READY TO HELP.

If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591
VISIT GM FINANCIAL
Vehicle at Certified Service.

WE’RE STILL AT YOUR SERVICE

When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.
LEARN MORE
Customer Care Specialist.

HAVE QUESTIONS? CONTACT US.

We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.
CONTACT US
Cadillac dealers are open for sales and service.

CAN I STILL GO TO MY CADILLAC DEALER?

Our dealers are ready to help where possible. Should you require repairs or routine maintenance, know that the Cadillac Certified Service experts are available to handle your vehicle service needs. Given the evolving nature of the COVID-19 situation, please contact your dealer for details, as they will be adhering to all Federal, Provincial and Municipal guidelines and directives.
LOCATE A DEALER
YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

As a thank you for being on the front line of this crisis, we’re now including Professional Healthcare Workers in the General Motors Heroes Discount Program†. It’s a small way for us to give back to those who are giving so much.

GET STARTED
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  • OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Roadside service provided by Allstate Roadside Services, and limitations and restrictions apply. Stolen Vehicle Assistance requires armed factory installed theft-deterrent system and selection of notification communication preference(s). These services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Additional messaging and data rates may apply. Services are subject to user terms and limitations, and vary by vehicle model. Visit onstar.ca for more details.

  • Cadillac Premium Care Maintenance Program provides eligible customers who have purchased, leased or financed in Canada a new eligible Cadillac with a GM dexos1™ oil and oil filter change, and tire rotations (limit of up to eight (8) in total) in accordance with the oil life monitoring system and your vehicle’s Owner’s Manual, along with limited inspections and other select services, for 4 years from your vehicle’s delivery date or 80,000 km, whichever occurs first, performed at participating authorized Cadillac dealers. CTS-V may be eligible for additional services. Fluid top offs, brakes, wheel alignments etc. and dealer recommended maintenance are not covered. May not be redeemed for cash or combined with certain other consumer incentives. General Motors of Canada Company reserves the right to amend or terminate this offer, in whole or in part, at any time without prior notice. Additional conditions and limitations apply. See dealer for details.

     

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Eligible Canadian Forces and First responder personnel and Professional Healthcare Workers will receive a $1,000 bonus (tax inclusive) which will be deducted from the negotiated price of the purchase, lease or finance of eligible new 2020 or 2021 Chevrolet, Buick, GMC and Cadillac vehicles delivered between January 3rd, 2020 to January 4th, 2021. Excludes Chevrolet Bolt EV. Incentive offer takes place at the time of delivery. Eligible individuals include: Active, reserve and veteran military personnel plus their spouses and surviving spouses; firefighters, police, EMT/paramedics, 911 dispatchers plus their spouses; and nurses, doctors and professional healthcare workers practicing at a Canadian hospital, clinic or nursing/retirement home. Must present proof of present or former membership in the Canadian Forces, valid proof of Canadian First Responder employment / government issued ID, or valid proof of current practice at a Canadian hospital, clinic or retirement / nursing home to be eligible, as applicable. Cannot be combined with certain other advertised lease and finance rates. Dealer may sell for less and order/trade may be necessary. GM Canada may modify, extend or terminate offers in whole or in part at any time without notice. Conditions and limitations apply. See dealer or programs.gm.ca for more details.

  • Manufacturer's Suggested Retail Price does not include freight, air conditioning charge or tire fee (if applicable). License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. U.S. model shown. Dealers are free to set individual prices. See dealer for details.

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details.

  • Automatic Emergency Braking, Forward Collision Alert, Front Pedestrian Braking, Safety Alert Seat, HD Rear Vision Camera, Vehicle Diagnostics, Teen Driver, Rear Seat Reminder (does not detect people or items; always check rear seat before exiting) and Rear Park Assist (Rear Park Assist may have limited, late or no availability; see dealer for details). Read the vehicle Owner’s Manual for important feature limitations and information.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 6.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Feature may have limited, late or no availability, see dealer for details.

  • Functionality is subject to limitations and varies by vehicle, infotainment system and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related marks are trademarks of Amazon.com, Inc., or its affiliates. See onstar.ca for additional details.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • AKG is a registered trademark of HARMAN International Industries INC. All rights reserved.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings, and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Does not detect people or items. Always check the rear seat before exiting the vehicle.

  • On-Demand Diagnostics requires paid plan. Diagnostic capabilities vary by model and/or vehicle configuration and plan.

  • Late Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. See cadillacsupercruise.ca for divided and compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception and GPS signal.

  • Requires Performance Package.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Shown with available dealer-installed accessories. Use only GM-approved tire and wheel combinations. See https://www.cadillaccanada.ca/en/accessories for important wheel and tire information, or see your dealer.

  • Premium unleaded gasoline with a posted octane rating of 91 or greater is recommended.

  • Feature may have limited, late or no availability, see dealer for details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://my.gm.ca/cadillac/ or see your dealer.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.ca or consult your carrier.

  • Feature may have limited, late or no availability, see dealer for details.

  • Requires Super Cruise 2 Package.

  • Feature may have limited, late or no availability, see dealer for details.

  • Includes choice of Blue calipers or Red calipers (all 4 calipers). Front calipers include V-Series logo.

  • Requires Brembo V Performance front brakes. Not available with all-wheel drive.

  • Tested with Premium unleaded gasoline with a posted octane rating of 91.

  • Bose is a registered trademark of Bose Corporation.
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