we have your back

WE HAVE
YOUR BACK

WE’RE ALL IN THIS TOGETHER

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at 1-888-446-2000.

HELPFUL RESOURCES

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live agent who can answer questions.

CADILLAC CLEAN


Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with Health Canada-approved cleansers.

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to use Canadian government guidelines, and Health Canada approved cleansers in their facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and government guidelines. Cleaning methods may vary.

WE’RE JOINING THE FIGHT TO HELP SAVE LIVES


To assist in combating COVID-19, General Motors of Canada is working with the Government of Canada to provide 10 million face masks over the next year with production to begin immediately. GM Canada will manufacture the face masks at cost at its Oshawa Operations for the Public Health Agency of Canada. GM Canada received its Medical Device Establishment Licence on April 22 and the company built and installed the mask making machinery, sourced materials and trained its workers in approximately one month. GM Canada has implemented a series of safety measures to protect team members through pre-entry health screening, physical distancing and enhanced on-site cleaning. For more information on GM Canada’s efforts to combat the COVID-19 outbreak, please visit gm.ca.

HELP FROM ONSTAR®


We are making OnStar Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

4 YEARS/80,000KM MAINTENANCE INCLUDED


Have one less thing to worry about. All new Cadillac vehicles come with four years / 80,000KM of Cadillac Premium Care Maintenance. Services include multi-point vehicle inspection, oil change, tire rotation, and air filter replacement.

GM FINANCIAL IS READY TO HELP.


If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591

WE’RE STILL AT YOUR SERVICE


When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

CAN I STILL GO TO MY CADILLAC DEALER?


Our dealers are ready to help where possible. Should you require repairs or routine maintenance, know that the Cadillac Certified Service experts are available to handle your vehicle service needs. Given the evolving nature of the COVID-19 situation, please contact your dealer for details, as they will be adhering to all Federal, Provincial and Municipal guidelines and directives.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.

YOU HAVE THE NATION’S BACK, AND WE HAVE YOURS.



As a thank you for being on the front line of this crisis, we’re now including Professional Healthcare Workers in the General Motors Heroes Discount Program. It’s a small way for us to give back to those who are giving so much.

GET STARTED
  • OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Roadside service provided by Allstate Roadside Services, and limitations and restrictions apply. Stolen Vehicle Assistance requires armed factory installed theft-deterrent system and selection of notification communication preference(s). These services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Additional messaging and data rates may apply. Services are subject to user terms and limitations, and vary by vehicle model. Visit onstar.ca for more details.

  • Cadillac Premium Care Maintenance Program provides eligible customers who have purchased, leased or financed in Canada a new eligible Cadillac with a GM dexos1 oil and oil filter change, and tire rotations (limit of up to eight (8) in total) in accordance with the oil life monitoring system and your vehicle’s Owner’s Manual, along with limited inspections and other select services, for 4 years from your vehicle’s delivery date or 80,000 km, whichever occurs first, performed at participating authorized Cadillac dealers. CTS-V may be eligible for additional services. Fluid top offs, brakes, wheel alignments etc. and dealer recommended maintenance are not covered. May not be redeemed for cash or combined with certain other consumer incentives. General Motors of Canada Company reserves the right to amend or terminate this offer, in whole or in part, at any time without prior notice. Additional conditions and limitations apply. See dealer for details.

     

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Eligible Canadian Forces and First responder personnel and Professional Healthcare Workers will receive a $1,000 bonus (tax inclusive) which will be deducted from the negotiated price of the purchase, lease or finance of eligible new 2020 or 2021 Chevrolet, Buick, GMC and Cadillac vehicles delivered between January 3rd, 2020 to January 4th, 2021. Excludes Chevrolet Bolt EV. Incentive offer takes place at the time of delivery. Eligible individuals include: Active, reserve and veteran military personnel plus their spouses and surviving spouses; firefighters, police, EMT/paramedics, 911 dispatchers plus their spouses; and nurses, doctors and professional healthcare workers practicing at a Canadian hospital, clinic or nursing/retirement home. Must present proof of present or former membership in the Canadian Forces, valid proof of Canadian First Responder employment / government issued ID, or valid proof of current practice at a Canadian hospital, clinic or retirement / nursing home to be eligible, as applicable. Cannot be combined with certain other advertised lease and finance rates. Dealer may sell for less and order/trade may be necessary. GM Canada may modify, extend or terminate offers in whole or in part at any time without notice. Conditions and limitations apply. See dealer or programs.gm.ca for more details.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple, and its terms and privacy statements apply. Requires compatible iPhone, and data plan rates apply. Apple and Apple CarPlay are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires compatible smartphone, and data plan rates apply. Android and Android Auto are trademarks of Google LLC.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. To check for phone or device compatibility, see gmtotalconnect.ca.

  • Even while using the Super Cruise Driver Assistance Feature, always pay attention while driving and do not use a hand-held device.  Visit cadillacsupercruise.ca and/or refer to the vehicle Owner’s Manual for more information. To support functionality, the Cadillac Super Cruise Package includes 3 years of select OnStar services, after which time a Super Cruise eligible OnStar plan must be purchased. An eligible OnStar plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

  • Brembo is a registered trademark of FRENI BREMBO S.P.A.

  • Available in 10 Canadian provinces, 3 territories and the 48 contiguous United States. Subscription sold separately after trial period. If you decide to continue your service at the end of your trial subscription, the plan you choose will automatically renew and bill at then-current rates until you call 1-888-539-7474 to cancel. Other fees and taxes will apply. All fees and programming subject to change. See the Customer Agreement for complete terms at siriusxm.ca/terms. ©2018 Sirius XM Canada Inc. “SiriusXM,” the SiriusXM logo, channel names and logos are trademarks of Sirius XM Radio Inc. and are used under license. SiriusXM Canada products, programming, services are subject to change.

  • Visit gmtotalconnect.ca to find out which phones are compatible with the vehicle. Bluetooth is a registered trademark of Bluetooth SIG, Inc.

  • Not compatible with all devices.

  • Bose is a registered trademark of Bose Corporation.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.ca and/or the vehicle Owner’s Manual for more information. The <2018 Cadillac CT6> Super Cruise Package includes 3 years of OnStar Safety & Security Plan to support functionality, after which this OnStar plan must be purchased. OnStar Safety & Security Plan, working electrical system, wireless coverage and GPS signal required. OnStar links to emergency services. Subject to OnStar terms at onstar.com/ca/en/user_terms/.

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