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HOW TO UPDATE YOUR SIRIUSXM INFORMATION

Difficulty Level: Novice  |  Time Required: 5 minutes  |  Tools Required: None  |  Related Parts, Products, Services or Technology: SiriusXM subscription

Learn how to manage your SiriusXM® account, add a vehicle to your account and transfer SiriusXM® services from another vehicle. Additionally, find out what to do if SiriusXM® is not active or you’re not getting channels.

MANAGE YOUR SIRIUSXM ACCOUNT

Sign in to care.siriusxm.ca to perform functions such as:

  • Update sign in information
  • Update contact information
  • Pay your bill
  • Add a radio
  • Add a streaming service
  • Update payment information

ADD A VEHICLE OR TRANSFER YOUR SUBSCRIPTION

If you are a SiriusXM® subscriber and would like to add a new vehicle to your existing SiriusXM® account or transfer your services from a previous vehicle, visit siriusxm.ca/transfer or call 1-888-539-7474.

 

For the vehicle you’re adding or transferring, be sure you have the VIN and radio ID (also known as an ESN or RID). To find your radio ID:

1. Tune your radio dial to channel 0.

2. The radio ID should display.

Note: Some SiriusXM® radios require you to press and hold down the SAT or ESN button, or access your radio’s menu functions to display the ID. Refer to your vehicle’s Owner’s Manual for details.

WHAT TO DO IF SIRIUSXM IS NOT ACTIVE OR YOU’RE NOT GETTING YOUR CHANNELS

If you have a trial or paid subscription but SiriusXM® isn’t active or you’re not getting your channels, try refreshing your Cadillac Infotainment System.†

 

If you are near your vehicle:

  1. Call (1855) MYREFRESH OR 1-855-697-3373.. Just make sure your vehicle is turned on with a clear view of the sky.
    -OR-
  2. Visit siriusxm.ca/refresh and then follow the steps.
My Account

RELATED LINKS AND RESOURCES

Finding Your Radio ID

Setting up Infotainment System Features

Listening to Music and Audio

Troubleshooting Help for Finding Plans and Services Information

Q&As

WHY IS MY SIRIUSXM ACCOUNT INFORMATION INCORRECT?

You can view your SiriusXM subscription information and radio ID by signing in to your account on the SiriusXM website.

DO I NEED A SUBSCRIPTION TO USE SIRIUSXM RADIO?

Yes, a subscription is required. The Cadillac Infotainment System is just the interface that allows you to access the channels. Most 2017 and newer models come with 3 months of SiriusXM® Satellite Radio standard. Click here for more information. 

DO I NEED TO PAIR MY PHONE TO ACCESS MY SIRIUSXM SATELLITE RADIO?

No, SiriusXM®’s channels are satellite-based, so there is no need to pair your phone to use the feature.

IS SIRIUSXM TRAVEL LINK INCLUDED IN THE SIRIUSXM SATELLITE RADIO SUBSCRIPTION?

SiriusXM® Travel Link®† is included as part of the standard 90-day SiriusXM® Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM® Satellite Radio subscription. Additional fees may apply.

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